Customer Policies

For the Safety of all Passengers

  • Seats at the front of conventional transit buses are reserved for customers with disabilities only. You must vacate these seats for customers with disabilities.
  • Running for a moving bus is dangerous and can lead to an accident. If the bus is already moving away from the stop, don’t chase it. For everyone’s safety, bus drivers are not allowed to make sudden stops unless absolutely necessary. Please be at your stop at least five minutes early.
  • Smoking is not permitted on any transit bus in Niagara, in bus shelters or at bus terminals. This ban includes e-cigarettes.
  • If standing, please remain behind the white line and hold onto the stanchions while the bus is in motion.
  • When you see your bus approaching, give a wave to alert the driver that you want his/her bus. If it is not your bus, simply step backwards to indicate that you do not need that bus.
  • Toxic, flammable or hazardous substances are not permitted on any transit bus, in bus shelters or at bus terminals. The consumption of alcohol or illegal drugs is not permitted on any bus, in bus shelters or at bus terminals.
  • The Stop Request program is available to all customers travelling by bus after dusk. Stop Request allows customers who are feeling vulnerable to get off the bus between regular bus stops.
    • The request should be made at least one block ahead of the desired location.
    • The Operator must be able to stop safely in order to meet your request.
    • Exit the bus via the front doors, the rear doors will remain closed.

Priority Seating

Priority seating is for the use of passengers with a disability, and seniors.  These seats are located close to the front of the vehicle. If you are seated in a designated seat you must vacate the seat for any passenger with a disability.

Use of these seats by persons with a disability is on a first come-first served basis. You are not required to leave a transit bus in order to make room for a customer with a disability. We ask all passengers to show consideration to those whose need is greater than your own.

Courtesy Seating

Transit authorities recognize there are other customers who would also benefit from having a seat near the front of the bus. A Courtesy seating area has been designated for seniors, expectant mothers, adults traveling with infants/small children or any other customer who may benefit from a seat near the front of the bus.

Bulky Items

No bikes or large bulky items are permitted on transit buses. All parcels, knapsacks and smaller bulky items must be kept clear of the aisle.

Strollers on Buses

The safest place for a young child while on-board a bus is in the arms of an adult. The following policy is in effect for the safety of all transit users:

  • The maximum size for a stroller is 2 feet wide and 4 feet long. This allows for safe maneuverability.
  • Passengers with strollers may bring their child on-board while the child remains in the stroller. You may ask the bus driver to lower the bus to kneeling height or extend the ramp.
  • Securement devices are for the safety of passengers who use wheelchairs and scooters, they are not permitted to be used with strollers.
  • When space permits, passengers may leave their child in the stroller if the passenger holds the stroller and the stroller does not block the aisle. The brakes must also be applied.  It is recommended that the child be removed from the stroller and the stroller folded up.
  • The priority seating areas must be vacated if the seat is required by a person who has a mobility impairment or is visually impaired.

Pet Policy

Certified Service Animals are allowed on all buses if they are identified by collar, neckerchief, vest or harness, with certification from a professional institution.

Non-Certified small dogs and animals are also allowed on transit buses provided they are in animal carriers. Acceptable carriers are either rigid plastic, or soft-sided vented duffel style. The animal must be completely secured in these carriers. The animal must be carried at all times by the passenger, not bother other passengers, not take up a seat and not cause an obstruction in the aisle.

Keeping the Buses Clean

Please help us to keep the seats and floors clean and free of garbage. Children standing on seats can make them dirty and is unsafe. Please don’t consume food or drinks while on the bus.

Take Your Belongings With You

Remember to take all your personal belongings with you when you leave the bus. The Transit provider is not responsible for any personal items which go lost or missing on Transit property.